User Cannot Connect due to a Firewall issue

Owned by Dante Taylor (Unlicensed)
Last updated: Jul 18, 2022
1 min read

Firewalls are a common cause of failed Connection Tests, below you will find the documentation to send their IT Department in order to unblock our traffic.

 

Instructions

  1. Confirm user has camera and microphone connected.  If a user does not have a camera and microphone, they will fail the connection test (Pre-call Test).

    1. Make sure the user is not connected with a VPN or any type of Remote connection.

    2. Email user firewall information or send it directly to the user’s IT Department to have the site whitelisted.

    3. Firewall information is listed below.

 

  File Modified

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Oct 26, 2021 by Dante Taylor

PDF File vTestify Firewall Requirements (1).pdf

Oct 26, 2021 by Sean Appel

PNG File permission error video source.PNG

Mar 30, 2022 by Dante Taylor