Google Chrome's Camera & Microphone Settings
Problem
You’ve confirmed your camera and microphone settings within Windows or macOS, but now you need to check the camera and microphone settings of the Google Chrome browser.
Quick Take: While in the deposition room there is an icon of a video camera/microphone that appears on the right side of the search bar. This icon is a shortcut to your browser’s camera and microphone settings.
To adjust Camera and Microphone settings while in the deposition room, please see: Camera/Microphone Device Switcher
Solution
In the top right corner of the Google Chrome browser, there are 3 vertical dots. Click these dots to view the main menu drop-down as shown below:
Once the main menu is displayed, select the “Settings” option towards the bottom of the menu
Click “Privacy and Security” within the left-hand column and select “Site Settings”
You will find “Camera” and “Microphone” options listed
Camera:
After selecting “Camera”, navigate to the ‘Allow’ section and confirm the URL associated with the virtual deposition platform is present.
If the URL associated with the platform is listed within the ‘Block’ section, click the tiny arrow to the right of the URL. Locate the camera icon listed under the ‘Permissions’ section and choose “Allow” within the drop-down menu
There is also a drop-down menu at the top left of the ‘Microphone’ section, which allows you to select the proper device
You should try each device to confirm the correct device has been selected
Microphone: After selecting “Microphone”, navigate to the ‘Allow’ section and confirm the URL associated with the platform is present.
If the URL associated with the virtual deposition platform is listed within the ‘Block’ section, click the tiny arrow to the right of the URL. Locate the microphone icon listed under the ‘Permissions’ section and choose “Allow” within the drop-down menu
There is also a drop-down menu at the top left of the ‘Microphone’ section, which allows you to select the proper device
You should try each device to confirm the correct device has been selected
We have found many instances where there are multiple microphones listed in the drop-down menu. Often it is set to “Default - Audio Device” and then you’ll notice there is the same device name appearing lower within the drop-down menu. Changing the option to the second identical device is often the fix.