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Problem

You cannot hear anyone in the deposition room.

Quick Take: Check your device settings to ensure that your speakers are working and accessible to the platform.

Solution

  1. Make sure that your speakers are not on mute

  2. If you are using a desktop, ensure that speakers are turned on and the volume is turned up

  3. Test that the speakers are working by playing a YouTube.com Video with the sound turned on

  4. Check the “Output Device” in the Windows and Mac Settings. See the steps below:

  1. For Mac users, navigate to the ‘System Preferences’ application located within your dock

2. Select the ‘Sound’ tab and this will allow you to access all sound settings including speaker output

3. Select the ‘Output’ tab and locate the “Output volume” bar towards the bottom. This allows you to adjust your speakers

  1. For Windows users, right-click on the speakers icon located in the lower right corner of your computer

  2. Select “Open Sound Settings” and refer to the “Choose your output device” drop down menu. Ensure the correct device is selected, so that your speakers can function properly

  3. After making any adjustments to your sound settings, please refresh the platform by clicking the browser's refresh button located to the left of the address bar

  4. Confirm that you are using Supported Browsers & Devices

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