Page Comparison

• Email’s open in the wrong browser to a blank page or error.

  • ”Copy Address” and paste the link into chrome. See Email Link Opens to an Error Page or Blank Webpage

• Account needs to be confirmed/already exists when they are creating a new account.

  • Check for an old email in the inbox and try a password reset.

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• I didn’t receive an email.

  • Depo will be in the dashboard, password reset. See I Did Not Receive an Invitation Email to a Deposition

• Can’t get past the “Allow Camera/Mic” overlay.

  • Check to see if they have a Webcam/Mic.  Correct Browser? See https://vtestify.atlassian.net/wiki/spaces/VS/pages/30310407

• Firefox users get kicked out when introducing an exhibit.

  • Switch to Chrome. See User Get's Kicked Out When An Exhibit is Introduced.

• The Edit attendee button opens up to blank fields.

  • Re-enter

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• • the

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• • user's information. (Believe someone is in the room when an attendee is being edited). See /wiki/spaces/VCSS/pages/28246075

• Deposition not located in the Dashboard.

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• • This is normally caused by the wrong email address used by the scheduler, look it up in OwlHat to verify.  End-users need to reach out to be removed and added again, confirm their email address.

• Can’t be heard by others.  

  • Wrong Mic in Windows/Mac and Chrome. Check OS settings for the correct input device and the same in Chrome settings, refresh the page.

• Spinning Mouse, the page won't load.

  • Network/VPN issues normally, make sure no VPN/Remote Desktop/Citrix or Proxy is being used.  Run a

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• • speed test.  Move to a mobile hotspot. See Joining a Deposition Leads to a Spinning Mouse Pointer

• Users type www.

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• Reporter.

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• vTestify.com or www.

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• GPS.vtestify.com and they get a blank page.

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• • Remove the www. from the address.

• Users cannot

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• log in.

  • Lots of time they get to the sign-in form the

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• • vTestify.com homepage, this leads to app.

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• • vTestify.com instance and not

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• • the Reporter.vTestify.com.

  • Verify the court reporting agency that is scheduling the matter, then you can direct them to the correct website to log in.

• Scheduling a Deposition Generates an "Undefined" Error.

  • There is a 25 character limit to the “Case #” field. See Scheduling a Deposition Generates an "Undefined" Error.