Page Comparison

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• Email’s open in the wrong browser to a blank page or error.

  • Have the user ”Copy Link Address” and paste the link into Chrome.chrome. See Email Link Opens to an Error Page or Blank Webpage

• Account needs to be confirmed/already exists when they are creating a new account.

  • Check for an old email in the inbox and try a password reset.

• I didn’t receive an email.  -

  • Depo will be in the dashboard, password reset. See I Did Not Receive an Invitation Email to a Deposition

• Can’t get past overlay -the “Allow Camera/Mic” overlay.

  • Check to see if they have a Webcam/Mic.  Correct Browser? See https://vtestify.atlassian.net/wiki/spaces/VS/pages/30310407

• Firefox users get kicked out when introducing an exhibit.  -

  • Switch to Chrome. See User Get's Kicked Out When An Exhibit is Introduced.

• The Edit attendee button opens up to blank fields - .

  • Re-enter

  in

  • the user's information. (Believe someone is in the room when an attendee is being edited). See /wiki/spaces/VCSS/pages/28246075

• Deposition not located in the Dashboard.  -Generally,

  • This is normally caused by the wrong email

  address or misspelled

  • address used by the scheduler, look it up in OwlHat to verify.  End-users need to reach out to be removed and added again, confirm their email address.

• Can’t be heard by others.  -  

  • Wrong Mic in Windows/Mac and Chrome. Check OS settings for the correct input device and the same in Chrome settings, refresh the page.

• Spinning Mouse, the page won't load.  -

  • Network/VPN issues normally, make sure no VPN/Remote Desktop/Citrix or Proxy is being used.  Run a speed test.  Move to a mobile hotspot. See Joining a Deposition Leads to a Spinning Mouse Pointer

• Users type www.Reporter.vTestify.com or www.GPS.vTestifyvtestify.com and they get a blank page.  - remove

  • Remove the www. from the address.

• Users cannot log in.  -

  • Lots of time they get to the sign-in form the

  vVestify

  • vTestify.com homepage, this leads to

  App

  • app.vTestify.com instance and not the Reporter.vTestify.com

  or GPS.vTestify.com

  • .

  • Verify the court reporting agency that is scheduling the matter, then you can direct them to the correct website to log in.

• Scheduling a Deposition Generates an "Undefined" Error.

  • There is a 25 character limit to the “Case #” field. See Scheduling a Deposition Generates an "Undefined" Error.