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Problem

This article will explain what to do when you did not receive an email invitation to join a scheduled matter.

Quick Take: You can log directly into your vTestify account to access all your depositions from the dashboard.

If your default browser is not Google Chrome the link may fail to load from your email client. If this occurs please right click on the link in the email and copy and paste it into the Google Chrome browser. For more information please see Supported Browsers

Solution

If you already have a vTesitfy account setup:

  1. Proceed to your vTestify login page and sign in to your account.

  2. Once signed in, your deposition should be listed in the dashboard with the ability for you to join the room.

  3. If your password did not allow you to sign in please use the “I forgot my password” link from the sign-in page to reset your password via an email link.

  4. Once your password is reset please sign in to find your deposition in the dashboard for you to join.

If you do not already have a vTestify account setup:

  1. Proceed to your vTestify login page and click “SIGNUP” next to “Need an account?” at the bottom of the page.

  2. You will receive the password reset by email.

  3. Fill in the required fields on the account creation page.

  4. Accept the terms and conditions and click “Sign Up” at the bottom of the page.

  5. Proceed to your email and locate the email titled “Confirmation Instructions”. Click the link contained within the email that says “Confirm Email”.

  6. You should now be at the sign-in page and your account is confirmed. Sign in to find your deposition listed on the dashboard.

If your deposition is not in your dashboard you must reach out to the scheduling party to be invited. Please provide them with the email address you used to create your vTestify account. vTestify cannot manually invite or add users to a deposition.

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