Joining a Deposition Leads to a Spinning Mouse Pointer

Problem

When joining a deposition, you experience the page failing to load combined with a spinning mouse pointer, which freezes the web page.

Solution

Please review the list below to troubleshoot this issue:

1. Ensure that you are disconnected from any VPN or Proxy Server

2. Make sure you are not remotely connected to another computer using Remote Desktop or Citrix

   1. After disconnecting please refresh the browser

3. If you are using a docking station, disconnect from it and restart your computer

4. Test your Camera and Microphone hardware to eliminate possible barriers:

   1. If you are joining as an audio-only attendee you must have a microphone and allow it permission when entering the room. Without a microphone you cannot enter the deposition

   2. If you are a video attendee you need to have a webcam and allow it permission when entering the room. If you wish to turn off your video, you can disable it from the platform within the deposition

   3. For more Camera and Microphone troubleshooting see Windows 10 Microphone & Webcam Troubleshooting & macOS Microphone & Webcam Troubleshooting

5. A bad internet connection or connectivity issues can result in the page freezing when trying to load the video. Run a Speed Test at SpeedTest.net. The vTestify platform requires 5 Mbps for the download and 3 Mbps for the upload.

   1. A bad internet connection or connectivity issues can cause the page to freeze upon trying to load the video.

   2. If you have an LTE mobile hotspot available from your cell phone please try and use that connection to join the deposition. See How to Use Your Mobile Phone as a Hotspot.

6. Make sure you are using Google Chrome on a PC or MAC. See Supported Browsers

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