Here you will find the most asked questions to the support line, quick solutions, and links to the pages with more detailed information.
Email’s open in the wrong browser to a blank page or error
Have the user ”Copy Link Address” and paste the link into Chrome.
Account needs to be confirmed/already exists when they are creating a new account.
I didn’t receive an email. -Depo will be in the dashboard, password reset.
Can’t get past overlay -Check to see if they have a Webcam/Mic. Correct Browser?
Firefox users get kicked out when introducing an exhibit. - Switch to Chrome.
Edit attendee button opens up to blank fields - Re-enter in the user's information. (Believe someone is in the room when an attendee is being edited)
Deposition not located in the Dashboard. -Generally, the wrong email address or misspelled address used by the scheduler, look it up in OwlHat. End-users need to reach out to be removed and added again, confirm email address.
Can’t be heard by others. -Wrong Mic in Windows/Mac and Chrome. Check OS settings for the correct input device and the same in Chrome settings, refresh the page.
Spinning Mouse, the page won't load. -Network/VPN issues normally, make sure no VPN/Remote Desktop/Citrix or Proxy is being used. Run a speed test. Move to a hotspot.
Users type www.Reporter.vTestify.com or www.GPS.vTestify.com and they get a blank page. - remove the www.
Users cannot log in. -Lots of time they get to the sign-in form the vVestify.com homepage, this leads to App.vTestify.com instance and not the Reporter.vTestify.com or GPS.vTestify.com