Problem
You cannot hear anyone in the deposition room.
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Quick Take: Check your device settings to ensure that your speakers are working and accessible to the virtual deposition platform. |
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Solution
Make sure that your speakers are not on mute
If you are using a desktop, ensure that speakers are turned on and the volume is turned up
Test that the speakers are working by playing a YouTube.com
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video with the sound turned on
Check the “Output Device” in the Windows and Mac Settings
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by following the steps listed below
Make sure to check if the user is in phone only mode, steps on how to switch audio is provided below
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For Mac users, navigate to the ‘System Preferences’ application located within your dock
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2. Select the ‘Sound’ tab and this will allow you to access all sound settings including speaker output
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3. Select the
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‘Output’ tab and
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locate the “Output volume” bar towards the bottom. This allows you to adjust your speakers
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For Windows users, right-click on the
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speaker icon located in the lower right corner of your computer
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Select “Open Sound Settings”
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and refer to the “Choose your output device” drop-down menu. Ensure the correct device is selected, so that your speakers can function properly
After making any adjustments to your sound settings,
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then refresh
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your browser using the circular arrow button located to the immediate left of the address bar
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Confirm that you are using Supported Browsers
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Phone Only Mode
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When dialing into a proceeding your systems audio will be disabled. Follow the steps below to enable system audio. |
1. Click on the blue three dot button to access the context menu
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2. Select “Enable System Audio” which is the third option within the context menu
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3. The user's microphone will still be muted, select the red microphone button on the left to allow others to hear you in the room.
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