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Here you will find the most asked questions to the support line, quick solutions, and links to the pages with more detailed information. |
Email’s open in the wrong browser to a blank page or error.
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”Copy
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Address” and paste the link into
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chrome.
Account needs to be confirmed/already exists when they are creating a new account.
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Check for old email in inbox and try a password reset.
Didn’t receive an email.
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Depo will be in the dashboard, password reset.
Can’t get past
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the “Allow Camera/Mic” overlay.
Check to see if they have a Webcam/Mic. Correct Browser?
Firefox users get kicked out when introducing an exhibit.
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Switch to Chrome.
Edit attendee button opens up to blank fields
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.
Re-enter in the
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users information. (Believe someone is in the room when
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attendee is being edited)
Deposition not located in the Dashboard.
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Wrong email address
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used by
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scheduler, look
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up in OwlHat. End
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users need to reach out to be removed and added again, confirm email address.
Can’t be heard by others.
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Wrong Mic in Windows/Mac and Chrome. Check OS settings for the correct input device and the same in Chrome settings, refresh the page.
Spinning Mouse,
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page won't load.
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Network/VPN issues normally, make sure no VPN/Remote Desktop/Citrix or Proxy is being used. Run a
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speedtest. Move to
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hotspot.
Users type www.
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vtestify.com or www.
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vtestify.com and they get a blank page.
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remove the www.
Users cannot
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login.
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Lots of time they get to the sign
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in form the
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vtestify.com homepage, this leads to
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vtestify.com instance and not the
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reporter.
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or gps.